Preface BioDoyen Healthcare Private Limited, DHP Division, a company incorporated under the laws of India having its registered office at F-309 Flat no. B2 Jawahar Park, Khanpur, South Delhi, Delhi - 110080, India (hereinafter referred to as "Hecod") has coined, adopted and is operating the website hecod.com (including but not limited to software applications, mobile applications, “hereinafter referred to as Digital Platform”) for providing catena of Services.
Information Technology Act, 2000
Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
This Policy document is an ‘electronic record’ within the meaning of section 2(t) of the Information Technology Act, 2000 and the rules made thereunder. This Policy being an electronic record requires no signature.
This Policy should be read in conjunction with the “Terms and Conditions of Use” of the Digital Platform which are deemed to have been incorporated herein by way of reference.
Collection and Processing of Information
Information we collect from User(s)/you.
Identity Details, Contact Details, Personal Health Information (PHI), Personal Data, Sensitive Personal Data, Technical Information (such as IP address etc), Security Details (such as User Name, Password), Other Details (as may be required for providing the Services), data from Google Fit and Apple Health. We do not share any Identifiable Personal Information with any individuals, organizations and other companies. User(s) information is securely stored and utmost confidentiality is maintained and may be accessed/used/disseminated by us as per the terms specified herein.
Purpose for which information is collected from User(s)/you.
The Information provided by User(s)/you and collected by us on this Digital Platform may be accessed/used/disseminated for the following purposes and the User(s) explicitly consent to the same:
Communicating with the User(s).
Providing the Services contemplated under this Digital Platform.
Offering new Services
Analytical purposes in anonymous form or as de-identified data and for this purpose we may take assistance of our affiliates and trusted business partners in India or Outside India for research, development, studies, betterment of services, understanding the User(s) Experience, serving the individual needs of the User(s) and improving the overall health delivery services/health outcome of the User(s). Hecod may disclose aggregated information, but it will never contain Information that will identify a single user.
Obtaining feedback Record their telephonic and chat conversations during their interaction with HCPs and other support staff and Hecod can use it for training and quality purposes
Customizing User(s) needs Link User(s) Account with third party(ies) health account(s) including but not limited to Google Fit, Apple Kit for tracking their health activities
To send messages including but not limited to emailers, bulk emailers, SMS etc intimating the User(s) about Hecod’s healthcare services, healthcare packages, offers and other promotional content. These messages may be sent using various third-party service providers
Processing, Disclosure and Sharing of information collected from the User (s)/you:
Information collected from the User(s)/HCPs/HSPs on the Digital Platform forms an essential part of business structure and may be shared/used as described hereinbelow and User(s) hereby consent to the same:
(i) Third Party Service Provider(s), Information including but not limited to contact details will be shared with Third Party Service Provider(s), retailers, logistics service providers and other providers for providing the Services for the User(s) pursuant to the User(s) requests, especially while facilitating the Pharmacy and Laboratory Services. Information is likely to be exchanged while fulfilling orders, delivering medicines, etc.
(ii) Analytics Purpose(s), User(s) Information/data in deidentified form may be used by Hecod or shared with Third Party(ies) either in India or outside India for Analytical Purposes for improving User(s) experience and User(s) use of the Platform.
Information required for investigation.
Destruction of Data/Information Supplied by the User(s)/you.
Any data/information supplied by the User(s)/you and collected by us shall be securely stored for the duration required under applicable law. In the event any User(s)/you are deleting their account or an User account becomes inactive, the concerned User(s)/you shall have no access to the data/information supplied and collected by us and the same shall be deleted from our servers after the duration for which it is required to be stored
Editing Information, After User(s) create the account and if there is any change in the Information provided earlier, the User(s) can edit their profile and make necessary modifications. User(s) are solely responsible for the Information provided by them.
Creation of User Account on behalf of third party
If any User(s) creates an account on this Digital Platform for and on behalf of any other Party/ third party (other than for his use) like their family member(s)/friend(s) such User(s) acknowledge that they are duly authorized by the other Party/third party to create an account on this Digital Platform by furnishing such details as may be required for availing the Services, In case any User(s) is/are creating account on behalf of a minor, such User(s) acknowledge that they are legally authorized to act on behalf of such minors. User(s) acknowledge that Hecod shall in no case be held responsible/liable for any third party claims/damages if any arising from any action in this regard.
Promotions With a view to provide better Services Hecod may send various communications to the User(s) regarding its Products/Services If the User(s) do not wish to receive such communications they may unsubscribe to such communications as per the procedure set out in those communications.
Financial Information For availing certain Services/Products the User(s) may be required to subscribe/purchase such Services by entering requisite payment details. The payment details are captured by third party service providers and the User(s) are advised to read the terms and conditions of such third party service providers before making any payment. For the purpose of this section it is clarified that the Digital Platform does not collect sensitive personal or security related information like passwords etc., which are totally under encryption. User(s) may note the Third Party Service Providers are not under the direction, supervision and control of Hecod and Hecod expressly disclaims any and all liabilities associated, therewith. User(s) are advised to note this while providing their personal or security related information.
Access to the Digital Platform
Registered User(s) will have complete access to the Digital Platform
Unregistered User(s) will have restricted access to the Digital Platform
‘User information’ for the purpose of this Policy includes the user’s personally identifiable information including but not limited to name, email address, residential address, phone number, photograph and other information collected by Hecod to provide its Services/Products to the user through their Digital Platform. User(s) have the option not to provide any information if they do not intend to avail any Service/Product. If any User(s) are providing information on behalf any legal entity or third party, such User(s) should be authorized to provide the information.
SECURITY AND RESTRICTIONS
To protect your privacy and security, Hecod takes steps to verify users’ identity before granting users access to accounts, or before users can make corrections to their information. Users are advised to maintain a strong password to help ensure the security of user accounts.
Hecod implements high standard security measures to protect User(s) Information from and against unauthorized access. To this effect, Hecod uses certain, physical, managerial, technical and operational safeguards as per industry standards and established best practices to protect information of users which is collected by Hecod.
Notwithstanding the above, User(s) may note that no online platform can fully eliminate the security risks. Hecod shall take all possible measures to protect the date, security, confidentiality and integrity of the User(s) information from unauthorised access. User(s) may also note that internet where the Digital Platform is hosted is not completely a secure environment, therefore Hecod does not warrant a 100% security of the User(s) Information.
Notwithstanding anything contained in this Policy or elsewhere, Hecod shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of Hecod and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
The User Information resides in Hecod’s database for a certain period of time even after the user ceases to use or access the Digital Platform and in such cases Hecod is not be liable for any usage of the User Information after the user ceases to use or access the Digital Platform.
The Users agree and acknowledge that User Information collated through the Digital Platform could be stored and processed itself or through trusted third parties
The User should be aware that the User Information or other data, the user provides to the Digital Platform for availing the services or transacting through the Digital Platform could be read, collected, or used by other users or third parties in which case the User Information might be used for sending unsolicited messages or communications for which Hecod is not responsible.
The User agrees and acknowledges Hecod’s right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Digital Platform. The contents on the Digital Platform may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Digital Platform may be viewed by other users and Hecod cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Digital Platform.
If User(s) unsubscribe from the Services and again intends to avail/subscribe to the Services, he/she is authorizing Hecod to send such information as may be required, including but not limited to SMS, emails for enabling the User(s) to continue to avail the Services. User(s) hereby explicitly consent and agree that any request pursuant to this clause will override any opt-out/ override any opt-out unsubscribe request given by them earlier.
In case of any complaints or grievances, the user may contact the Grievance Officer as under:
Head Customer Care
GOVERNING LAW AND JURISDICTION
The terms and conditions of this Policy shall be governed by Indian Laws and the courts at Delhi shall only have exclusive jurisdiction to resolve any disputes.